Privacy policy

August 20, 2013
Frima Studio Inc. - All rights reserved.

Based in Quebec City, Frima Studio («Frima») is the most important independent game developer in Canada. Since 2003, the company has been developing countless world-class products for the Web, console, handheld, TV and mobile markets.
Your privacy is important to us and, as described in this Privacy Policy, we have designed our games to protect information about you from unauthorized disclosure to others.
This Privacy Policy explains how we collect, use and, in certain circumstances, share your personally identifiable information. "Personally identifiable information" is information that identifies you and can be used to contact or locate you in real life, such as your real full name, e-mail address, mobile telephone number and postal address.
Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us.
By using one of our games, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
The Privacy Policy is current as of the effective date set forth above. We reserve the right to change this policy from time to time, so be sure to check back periodically.

What personal information is collected?

Frima only collects personal information on a voluntary basis. At your discretion, however, you may choose to provide your e-mail address to Frima.
We receive and store certain types of information whenever you interact with us. For example, we automatically send and receive information to and from your device which we use to automatically update (new features, bug fixes, etc.) our games that you may use.
Finally, in order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of our games, including information about users playing Frima games, such as device information (device type, id, language etc.), what content you viewed, which areas of our games you visited and the order in which you visited them, the amount of time spent in particular areas, and the date and time of such visits.
In each case, we will collect and record the information we are provided. Other than email addresses provided at your discretion, we do not collect any “Personally identifiable information” about our users (such as real full name or street address).
By playing our games, you consent to our retaining all the above-described information in anonymous form, as long as Frima deems necessary in its reasonable discretion.

How We Use Your Information

The information we collect may be used:

  1. To provide our customer support service and to verify any claims or requests you make if you use our customer support service.
  2. To enforce our terms and conditions and prevent or detect hacking activities, security breaches or safety risks in connection with our games.
  3. To send service announcements and messages (for example, a reminder if a game update becomes available).
  4. To aggregate information to generate anonymous statistics regarding use of our games. This is not linked to any personal information that can identify any individual person.
  5. For our own internal marketing and demographic studies and to help us improve our games.
  6. To disclose information to the extent required by law, court order, as requested by other government, regulatory or law enforcement authority, to protect or assist in protecting our users, systems or the public, or to otherwise enforce legal rights as determined in our reasonable discretion.
  7. To send you a newsletter or other marketing communications.
  8. As set out elsewhere in our privacy policy.

We care about protecting your privacy, and with the exception of the uses specified above, we will not sell, transfer, rent out, share or disclose your personally identifiable information to other companies.
You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at privacy@frimastudio.com.

Safeguarding/controlling your personally identifiable information

We will only collect personally identifiable information to the extent we believe it reasonably necessary to serve our legitimate business purposes, and will protect it using the same level of safeguards we use to ensure the security, integrity and privacy of our own equivalent proprietary information.
We will take reasonable steps to ensure that the personal information we collect and store is reliable, accurate, complete and current.
Note that while we strive to protect all our personally identifiable information, we cannot ever fully guarantee that such breaches will not happen. We will inform you of any material data breaches that we discover that may compromise your personally identifiable information.

Information from Children

Frima does not knowingly collect or solicit Personally identifiable information from anyone under the age of 13 or knowingly allow such persons to register without proper parental consent.
In the event that we learn that we have collected Personally identifiable information from a child under age 13 without proper parental consent, we will delete that information as quickly as possible.
If you believe that we might have gathered any Personally identifiable information from or about a child under 13 without proper parental consent, please contact us at privacy@frimastudio.com.

Transfer of Information

We may transfer your personal information in the event of a transfer of ownership of Frima or the acquisition of substantially all the assets of Frima related to the business which collected such information, such as acquisition by or merger with another company. In such an event, Frima will notify users who have provided email addresses when information about those users is transferred.
In addition, we may disclose your personal information:

  1. as required by law, such as to comply with a subpoena, or similar legal process.
  2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  3. to any other third party, with your prior consent to do so.
  4. Governing law

This Privacy policy shall be construed in accordance with the laws of Canada and the Province of Quebec, excluding conflict of law rules. If you choose to use our games, any dispute related to privacy is subject to this Privacy Policy and our Terms of Service, and shall be instituted and prosecuted exclusively in the courts located in the city of Quebec.   
If you have any concern about your privacy, please contact us with a description or your question or concern, and we will try to resolve it.

Additional Questions

Again, feel free to contact us by sending an email to privacy@frimastudio.com, any time, if you have further questions about Frima or this Privacy Policy.

You can also reach us at the following address:
Frima Studio Inc.
585 Charest E, Quebec, QC, Canada
G1K 3J2‎
(418) 529-9697‎